Start with one shipment folder
Create a folder for each shipment, on your phone or computer, and keep its customer number, shipment reference, item list, receipts, and collection notes together. Use filenames you can recognize later, such as the merchant and purchase date. Keep the original files as well as any copies you upload.
Check recipient details
Confirm the recipient name, phone number, and destination address directly with the person receiving the goods. Include the town or area and useful delivery instructions. If those details change after booking, contact SydCam to confirm that the shipment record has been updated.
Prepare readable receipts
Photograph or scan receipts in good light with all edges visible. Check that the merchant, items, quantities, and totals can be read without guessing. Upload the document against the matching package in your account, then check the displayed file or receipt details. Do not include unrelated card details or other private documents.
Follow up with the right reference
Keep your shipment reference available when checking progress or contacting support. If an upload or account update shows an error, keep the original information and confirm whether it saved before submitting repeatedly. A clear reference and a short description of the issue help the team find the right record.